Parts Specialist
About The Position
The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role includes assisting customers in person and by phone, helping professional customers as directed, and completing company training relevant to the position. Bilingual candidates are encouraged to apply. The Parts Specialist handles cash and payment transactions, exchanges and returns, and customer complaints; supports store presentation and inventory operations; and may operate store test equipment after completing required training. The position also includes in-store vehicle-related services where permitted by state and local laws, and occasional delivery driving when business needs require it and the employee meets company driving eligibility requirements.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Ability to multitask while handling customers by phone and in the store.
Nice To Haves
- Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages; Spanish is highly desired.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Greet walk-in customers promptly and courteously and assist them in selecting merchandise.
- Assist managers and installer service specialists in serving professional customers as needed and directed.
- Complete assigned company training relevant to the position.
- Answer customer calls according to company policy, look up parts and quote prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
- Maintain and secure the cash drawer; accept cash and checks, make change accurately, and process credit card transactions.
- Process exchanges and returns in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image maker and planogram updates, freight receiving, stocking shelves, fronting and facing, and cleaning.
- Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
- Operate the brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
- Perform in-store customer services where permitted by state and local laws, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle when business needs dictate, provided driving eligibility requirements are met.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock purchase plan.
- 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional flexible spending account (FSA).
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
