Parts Specialist - Bobcat of Frederick
About The Position
Crownstone Equipment is seeking a detail-oriented and customer-focused Parts Specialist to support daily parts operations at our branch location. This role is perfect for someone who enjoys assisting customers, managing inventory, and ensuring the right parts are available when needed. The Parts Specialist will handle parts sales, organize inventory, and collaborate with service and sales teams to keep operations running efficiently. If you are proactive, organized, and thrive in a fast-paced environment, this is a great opportunity to join a professional and respected dealership. Company Description Crownstone Equipment, an affiliate of McGrew Management Company, is a leading dealership proudly representing premium brands such as Bobcat®, Toro®, Echo®, and Stihl®. With multiple locations across Pennsylvania (Reading, Lancaster, York) and Maryland (Frederick, Hagerstown), Crownstone is committed to delivering exceptional equipment, service, and customer support. Our team takes pride in professionalism, collaboration, and care — serving customers like family and building lasting partnerships in the construction and landscaping industries.
Requirements
- High school diploma or equivalent.
- At least 1 year of related experience in parts sales, inventory management, or service support.
- Strong organizational, communication, and customer service skills.
Nice To Haves
- Experience working with Bobcat® or other construction equipment parts.
- Familiarity with dealership management systems or inventory software.
- Ability to support cross-functional operations including service, rental, and sales departments.
Responsibilities
- Provide excellent customer service, assisting clients with parts selection, pricing, and availability.
- Answer incoming calls and greet customers in the parts department with professionalism.
- Research parts in the inventory system to ensure correct orders.
- Stock incoming inventory and maintain organized storage for easy retrieval.
- Communicate with the Parts Manager about inventory levels, special orders, and restocking needs.
- Collaborate with the service team to anticipate parts requirements and support efficient workflow.
- Make realistic commitments to customers and communicate proactively if delays or issues arise.
- Maintain accurate records of all parts sales, returns, and inventory adjustments.
- Cross-train as needed to support service or rental operations.
- Perform all other duties as assigned.
Benefits
- Comprehensive medical benefits for full-time employees
- Dental, vision, life, and disability insurance for full-time employees
- 401(k) retirement plan with company match
- Paid holidays for full-time employees
- Paid time off for full-time and part-time employees
- Employee Assistance Program (EAP)
- Exclusive employee discounts & access to year-round employee merchandise store
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
