Parts Specialist-1

O'Reilly Auto Parts•Southgate, MI

13d

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. Bilingual candidates are encouraged to apply. The role includes assisting customers in person and by phone, processing sales and returns, maintaining merchandise and inventory, and performing certain in-store automotive services after completing required training. The specialist may occasionally drive a delivery vehicle when business needs require and the employee meets company driving eligibility requirements.

Requirements

Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Ability to multitask while handling customers on the phone and in the store at the same time.

Nice To Haves

Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Promptly greet retail and walk-in customers and help them select merchandise.
Assist managers and installer service specialists with professional customers as directed.
Complete assigned company training relevant to the position.
Answer store phone calls according to company policy; look up parts and quote prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
Maintain and secure the cash drawer; accept cash and checks, make change accurately, and process credit card transactions.
Process exchanges and returns for credit in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Help complete daily image maker and planogram updates, including receiving freight, stocking shelves, fronting and facing merchandise, and cleaning.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
Operate a brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate, provided driving eligibility requirements are met.
Perform other duties as assigned.