Parts Specialist
About The Position
The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role includes assisting customers with merchandise selection, answering phone inquiries, handling payments and returns, maintaining store displays and inventory, and performing certain in-store vehicle services where permitted by law. The specialist may occasionally drive a delivery vehicle when business needs require and the employee meets company driving eligibility requirements. Bilingual candidates are encouraged to apply. O’Reilly Auto Parts highlights career growth and its promote-from-within philosophy. Compensation is $15.00–$20.00 per hour; the actual rate will meet or exceed the applicable local minimum wage. Additional annual, quarterly performance, or other premiums may be paid under specific circumstances, with eligibility depending on schedule, facility, season, or work performed.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Ability to multitask while handling customers on the phone and in the store simultaneously.
- Meet company-mandated driving eligibility requirements when driving a delivery vehicle.
Nice To Haves
- Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages; Spanish is highly desired.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Promptly greet walk-in customers courteously and help them select merchandise.
- Assist managers and installer service specialists with professional customers as needed and directed.
- Complete assigned company training relevant to the position.
- Answer store phone calls according to company policy; accurately look up parts and quote prices, recommend premium and related items, and offer the Low-Price Guarantee.
- Maintain and secure the cash drawer; accept cash and checks, make accurate change, and process credit card transactions.
- Process exchanges and returns for credit according to company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image-maker and planogram updates, freight receiving, stocking, fronting and facing shelves, and cleaning.
- Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
- Operate the brake lathe and other store test equipment after completing required training and meeting company requirements.
- Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle when business needs dictate, subject to company driving eligibility requirements.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock purchase plan.
- 401(k) with employer contributions starting on day one.
- Medical, dental, and vision insurance.
- Optional flexible spending account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
