Parts ID Specialist II

Daikin Applied Americas • Plymouth, MN

4d • $29 - $47 • Remote

About The Position

Daikin Applied is seeking a Parts Specialist ID II role that is critical to the success of the Parts Division. The Parts Specialist provides timely replacement parts information to the Field Representatives using various resources including bill of materials, replacement parts list, product engineering and product documentation catalogues. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Requirements

• High School Diploma or GED
• 3+ years of related experience
• Work visa sponsorship is not available for this position

Nice To Haves

• 1 + year of Oracle or SAP
• 1 + year of Salesforce
• Work experience in an Agile environment

Responsibilities

• Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts
• Advises all personnel of any changes pertaining to Parts identification via written communication
• Maintains excellent working knowledge of all computer programs related to Parts activity
• Maintains current on product knowledge as it relates to their Parts ID job
• Demonstrates a commitment to act as mentor to other members within the group
• Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification
• Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified
• Documents identification of parts to the customer via a Help Desk based software system
• Requests are received via e-mail & phone in a fast-paced environment

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED