Parts & Service Management Trainee
Morrison Industries LLC•Grand Rapids, MI
•$24 - $26•Onsite
About The Position
Morrison Industrial Equipment is looking for a Full-Time Parts & Service Management Trainee at our Grand Rapids location. This role offers versatile experience within both the parts and service departments, with significant opportunities for growth within the company. The position requires a valid driver's license and is subject to a pre-employment drug screen, physical exam, and background check. The schedule is Monday-Friday, first shift, 40 hours per week, with overtime opportunities available. Compensation ranges up to $70,000 per year depending on experience.
Requirements
- Strong organizational skills.
- Self-motivated, with a strong desire to learn.
- Skilled at multi-tasking.
- Excellent problem-solving abilities.
- Strong customer relation skills.
- Clear and concise written and verbal language skills.
- Basic mechanical knowledge.
- Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
- Valid, good-standing driver’s license.
- Pass a drug screen, background check, and physical.
Responsibilities
- Looking up and ordering parts.
- Receiving and processing parts.
- Working with customers to fulfil orders.
- Reviewing and approving work orders.
- Assisting with customers’ quotes.
- Respond to phone calls and email management.
- Vendor communication.
- Inventory management.
- Processing of technician timecards and organizing weekly payroll.
- Opening, processing, and monitoring of work orders to ensure successful and efficient service.
- Proactively contacting customers to provide repair status of units.
- Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
- Repair estimate preparation, presentation, and processing.
- Processing of warranty claims.
- Answering phones and assisting customers with a positive customer focused attitude.
- Assisting with rental inquiries, quotations, set-up and deliveries.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- FSA options
- Life insurance
- Disability insurance
- Generous paid time off schedule
- Paid holidays
- Retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year
- Employee referral incentives
- Wellness program
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
