Parts & Service Customer Support Representative

Clarke Power Services • Memphis, TN

3d • Onsite

About The Position

Clarke, an industry leader for over 60 years, is seeking a Customer Support Representative for its Parts & Service department. This role is crucial for maintaining our high standards of customer service and offers a competitive salary and comprehensive benefits. The ideal candidate will have a strong background in service writing and customer relations, with a focus on the truck or heavy-duty industry.

Requirements

• High school diploma or general education degree (GED).
• Truck or Heavy Duty background required.
• Strong Data Entry Skills.
• Ability to create professional relationships with customers and technicians.
• Ability to stay self-motivated.
• Driver's License is required.

Nice To Haves

• Previous Parts experience is a HUGE plus.
• CDL is a Plus.
• ASE certifications strongly encouraged.

Responsibilities

• Focus on retail customer relationships.
• Solicit the sale of new or additional services.
• Utilize a computer system for updating customers on ongoing repairs (shop or field) and processing service invoices, including warranty claims.
• Communicate with customers in person, over the phone, and via computer.
• Handle and resolve service-related concerns.
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

Benefits

• Weekly Pay!
• Medical, Dental, Vision Insurance starts the first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED