Parts & Service Counter Representative
About The Position
Wilson Equipment Company is currently seeking a Parts & Service Counter Representative for our Elizabethtown location. This position reports to the Elizabethtown Branch Manager. The Parts & Service Counter Representative provides excellent customer service by assisting customers with their parts, service, and rental needs. Day to day, that means using parts catalogs and inventory systems to accurately identify and sell parts, coordinating service requests, and supporting equipment rental transactions, all while maintaining a clean and organized counter area. They should also be a personable problem solver who is able to adapt to their environment (including customers, suppliers, coworkers, manufacturers, etc.). They should be able to complete tasks efficiently and properly.
Requirements
- High school diploma or equivalent
- Excellent customer service skills
- Ability to regularly lift up to 50 lbs
- Willingness to obtain forklift certification for heavier parts (training provided)
- Excellent verbal, written, and interpersonal skills
- Detail-oriented
- Computer proficiency
Nice To Haves
- Working knowledge in construction, heavy equipment, agriculture, and/or automotive industries
- Familiarity with online parts catalogs
- Experience with service coordination or dispatching
- Equipment rental experience
- Inventory management
- Customer service and/or retail sales experience
Responsibilities
- Fill parts orders in person, by phone, and online, using parts catalogs and IntelliDealer to accurately identify and sell the right parts
- Provide basic technical support to customers, including parts identification and troubleshooting assistance
- Process returns and exchanges according to company policy
- Write up service requests, communicate status updates to customers, and coordinate with service technicians
- Process rental agreements in Integrated Rental, track equipment availability, and assist customers with rental needs
- Ship and receive inventory, including parts orders, packing lists, and freight bills
- Maintain warehouse inventory, the counter area, and required documentation in a clean and organized manner
- Perform other duties as needed
Benefits
- Health Insurance
- Dental insurance
- Vision insurance
- Retirement Plan
- Paid time off
- Competitive, experience-based pay
- Extensive specialized on-the-job training
- Continued education opportunities
- Clear paths for advancement within the dealership
- Team environment
- Incentive plans
- Weekly paychecks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
