Parts & Service Coordinator - Quincy Compressor - Birmingham, AL

Atlas Copco•Quincy, MA

8d•Onsite

About The Position

Quincy Compressor is a leader in the compressed air industry, playing an essential role in various applications from aerospace to food processing. We are seeking a Parts & Service Coordinator to join our team in Birmingham, AL. This role provides crucial support for all shop and field service repairs of compressed air equipment, ensuring smooth operations and customer satisfaction. The coordinator will manage inventory, process parts orders, and maintain essential service records, contributing to the efficient functioning of the service department.

Requirements

High School diploma or equivalent required.
Relevant mechanical repair experience preferred.
Relevant experience with mechanical parts and inventory preferred.

Nice To Haves

Technical or college degree in relevant field preferred.

Responsibilities

Schedule and provide support for all shop and field service repairs of compressed air equipment.
Provide regular updates on service activities to the Service Manager and customers.
Maintain inventory, purchase, and issue parts to service technicians for air compressor maintenance.
Receive incoming customer calls and emails promptly to identify, quote, and sell parts and service for compressed air equipment.
Prepare service quotations for Service Manager approval.
Coordinate the installation of new compressed air equipment with Sales.
Report completed service jobs, inventory turns and aging, and/or problem areas on a regular basis to the Service Manager.
Maintain service and inventory files, including Service contracts and related agreements, open orders, customer history, records of parts used on specific service orders and customer machines, and various reports and admin records.
Prepare shipments of parts, outgoing mail and overnight mail packages.