Parts and Service Advisor - Sudbury Mitsubishi

401 Auto•Sudbury, ON

1d•CA$45,000 - CA$55,000•Onsite

About The Position

We’re looking for a driven and customer-focused Parts and Service Advisor to join our high-performing dealership team! In this dual-role position, you’ll be the face of our service department—guiding customers through repairs and maintenance while ensuring the right parts are always in play. At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Requirements

High school education or equivalent
Understanding of automotive parts
Strong communication skills
Ability to work in a fast-paced environment
Friendly attitude
Above-average technical knowledge
Valid G Driver's License and acceptable driving record
Experience using labour time guides
Experience quoting parts from multiple sources (both OEM and Aftermarket)
Excellent time management
Ability to work under pressure and follow strict timelines
Mechanical knowledge

Responsibilities

Assist clients in the parts store
Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Check in customer RV's with inspection sheet, write ROs with customers ensuring all work requested is captured with a customer sign off and Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Provide Parts or the Auto and RV Techs for ROs.
Desire and capability to assist happy clients to obtain the right products
Ability to perform parts inventory audits
Work without constant supervision
Follow all Health and Safety guidelines
Other duties as assigned