Parts Sales Person

Peterson•Willows, CA

2d•Onsite

About The Position

Peterson Cat has a need for a Parts Salesperson at our Willows, CA location. The Parts Salesperson position is responsible for providing outstanding service to Peterson customers including walk-in, over-the-phone, and internet orders by researching, pricing, locating, and timely follow-up.

Requirements

High school diploma or general education degree (GED); and a minimum of three (3) years of experience in parts or sales, preferably in a heavy industrial environment; or equivalent combination of education and experience.

Responsibilities

Provide “Customer First” experience via phone and walk in by understanding customer needs and exceeding their expectations.
Make high value recommendations to customers relating to parts, through proactive selling.
Leverage ‘marketing’ campaigns with all existing and prospective customers and upsell parts-related opportunities.
Maintain a mutually beneficial relationship with established customers and develop new customers.
Maintain a working knowledge of company products, services, and parts including their price value relationships.
Actively participates as a ‘user’ of Five9 Call Center software.
Actively participates in all team meetings.
Supports customer activation goals with parts.cat.com
Complete all necessary transaction documents in a timely and accurate manner.
Follow up with customers on parts sourcing and the estimated ship dates and arrival of back ordered parts.
Research, recommend, and provide pricing for parts to external customers, and internal customers as needed.
Maintain current reference material as needed to supplement company information databases, for example, Peterson Information Folder.
Communicate customer needs to the appropriate Machine Sales, Product Support and/or Inside Sales Representatives.
Stay current on all assigned training materials.
Request additional training, as needed.
Assist in other department activities as assigned by the supervisor.
Maintains punctual, regular, and predictable attendance.