Parts Sales

Bass Pro Shops•Portage, IN

3d•Onsite

About The Position

The Part Sales role maintains and controls boat, motor, trailer and ATV parts inventory and assist external and internal customers with purchases of or questions regarding parts. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The position involves receiving inquiries from customers regarding retail parts, price quotes, or general information via phone or at the parts counter. It requires researching customer inquiries using various resources, performing part sales transactions, and safeguarding funds received while performing daily till reconciliation procedures. Additionally, the role involves creating purchase orders for parts, receiving and verifying ordered parts against shipping documents, and entering received parts into the IDS inventory tracking system. Parts are to be placed in designated locations for easy retrieval. The position also verifies payment for special order parts before shipment, issues parts to technicians and riggers per work order requirements, and enters these parts into IDS. It handles refund transactions for returned parts or cancellations, ensures returned and warranty parts are sent back to vendors for credit, and prepares for and conducts required parts inventories. Finally, it reports and reconciles any inventory shortages or parts variances and maintains a clean and professional work area. All other duties as assigned.

Requirements

High School education or equivalent experience
Ability to calculate figures such as discounts or percentages and make change to customers
Ability to communicate in a friendly and professional manner to our customers and other associates
Good phone etiquette
Ability to establish and maintain effective working relationships with Management, coworkers and customers
Ability to operate computer and perform data entry functions

Nice To Haves

Marine knowledge helpful

Responsibilities

Maintain and control boat, motor, trailer and ATV parts inventory.
Assist external and internal customers with purchases of or questions regarding parts.
Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for all customers.
Receive inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.
Research customer inquiries using Internet sites, manufacturer contact or on-site reference materials.
Perform part sales transactions either on the phone or at the parts counter.
Safeguard funds received and perform till reconciliation procedures on a daily basis.
Create purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor.
Receive parts ordered and check shipping documents vs. merchandise / quantities received for accuracy.
Perform data entry of parts received into the IDS inventory tracking system.
Place merchandise received in designated location for easy retrieval.
Verify and validate receipt of payment in full before special order parts are shipped.
Issue parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory.
Verify and complete refund transactions on returned parts or cancellations.
Ensure returned and warranty parts are sent back to the appropriate vendor and credit is received.
Prepare for and conduct required parts inventories as per established schedules.
Report and reconcile any inventory shortages or parts variances resulting from physical inventory.
Maintain a clean and professional work area.