Parts Sales Representative

FANUC America Corporation•Hoffman Estates, IL

5d•$48,000 - $78,000•Onsite

About The Position

The Part Sales Representative will be responsible for serving customers by providing information about FANUC product and services in a professional, friendly and knowledgeable manner, accurately process orders and respond to customer inquiries. Communicate effectively both internally and externally to meet and exceed customer service expectations.

Requirements

Associate degree in General Business or related field or equivalent relevant experience.
Minimum 3 years in a customer service representative role.
Excellent communication, interpersonal, and organizational skills- ability to effectively communicate, resolve problems and maintain good relations with internal and external customers.
Strong computer application skills, including Microsoft Windows and Microsoft Office.

Nice To Haves

Manufacturing background
Previous Oracle experience

Responsibilities

Providing exceptional telephone, email and chat support to internal and external inquiries
Receiving, processing and verifying accuracy of spare parts orders from customers
Generating and supplying quotes
Opening, updating and maintaining accounts information
Providing status updates and lead times for parts orders
Initiating required actions in response to order change requests, including the maintenance of the order, updating information files, communicating changes to appropriate departments
Collaborating with Operations, Accounting, Logistics and Technical Support groups to satisfy customer’s delivery requirements
Expediting resolutions of customer’s problems and complaints
Utilize multiple software applications simultaneously to process transactions, access information, and document activities.