Parts Sales Representative

Gillig•Hayward, CA

10d•Onsite

About The Position

As the Parts Sales Representative, you are responsible for facilitating customer needs and requests in a way that is informative, productive, and efficient. You will utilize knowledge of the parts, the bus, and internal resources to help identify parts needed and to inform the customer. You manage customer accounts within an assigned territory, working with the Regional Sales Managers. You will exhibit technical knowledge of the customers’ buses. You will report to the Supervisor, Parts Sales. You will develop good working relationships with customers by responding to customer communications in a timely manner (typically same day), researching correct parts with customers & factory, resolving customer complaints and return requests professionally and in a timely manner, and following orders through processing to ensure timely shipment. You will also update customers regarding the status of products ordered and backordered, sell parts to meet or exceed established goals, manage, price, and respond to customer bid requests, analyze sales mix to identify opportunities to increase sales with assigned customers, and establish and maintain appropriate files and records for customer purchase orders and contracts. Other duties, as assigned.

Requirements

Bachelor’s Degree in a business-related field or equivalent years of experience.
Minimum 3 years of sales experience, and/or vehicle parts experience.
Strong computer skills (Proficient in Excel, creating worksheets, manipulating data & using formulas).
Sales experience; experience in opportunity qualification, pre-call planning, call control, account development and time management.
Excellent written and verbal communication skills.
Ability to lift 25 lbs.
Ability to complete all physical requirements of the job with or without a reasonable accommodation.
Must be able to navigate manufacturing environment, be comfortable around heavy machinery, tools, etc.
Must be able to wear Personal Protective Equipment (i.e., safety glasses, bump caps, hearing protection, etc.).

Nice To Haves

Limited travel required (1-2 times a year).

Responsibilities

Facilitate customer needs and requests in an informative, productive, and efficient manner.
Utilize knowledge of parts, buses, and internal resources to identify needed parts and inform customers.
Manage customer accounts within an assigned territory, working with Regional Sales Managers.
Exhibit technical knowledge of customers’ buses.
Develop good working relationships with customers.
Respond to customer communications in a timely manner (typically same day).
Research correct parts with customers and factory.
Resolve customer complaints and return requests professionally and in a timely manner.
Follow orders through processing to ensure timely shipment.
Update customers regarding the status of products ordered and backordered.
Sell parts to meet or exceed established goals.
Manage, price, and respond to customer bid requests.
Analyze sales mix to identify opportunities to increase sales with assigned customers.
Establish and maintain appropriate files and records for customer purchase orders and contracts.
Perform other duties, as assigned.