Parts Sales Representative I-III

Empire Cat•Mesa, AZ

1d•Onsite

About The Position

Assist customers by accepting parts orders and processing them in the most expedient, efficient manner. This role involves setting an example of good customer relations and intra-company cooperation, writing Parts Sales Orders (PSO), and knowing the products sold and manufacturers represented. The position also includes receiving mail-in and confirming purchase orders, making oral and written quotations, using the customer account list for open account parts orders, accepting credit returns, and handling after-hours parts calls. Additionally, the role requires building hoses for customers as needed, working safely at all times, adhering to all applicable safety policies, and complying with all company policies, procedures, and standards. Additional responsibilities include assisting the Parts and Service Sales Representative with parts-related questions or problems, providing sales leads, assisting in all departmental duties, and maintaining a working knowledge of Parts Department functions. This includes locating and pricing PSOs, picking, packing, back-ordering, receiving, and shipping parts orders, operating the Parts Will Call, accepting Service Department orders, operating a computer terminal, and processing cash sales. The role also involves working within and promoting corporate values.

Requirements

Must have interpersonal skills sufficient to assist customers and employees in a professional manner.
Ability to develop knowledge and use of Caterpillar and/or Allied reference sources.
Sales techniques sufficient for recommending additional parts needed.
Must have knowledge of Caterpillar parts, customer operations, customer transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
Ability to develop knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
Ability to develop knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.
Ability to develop proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job.
Mathematical skills sufficient for calculating discounts, taxes, and parts quotes.
Ability to maintain consistent attendance.
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

Prior experience in Parts, materials or similar industry preferred.

Responsibilities

Acknowledge customers.
Set an example of good customer relations and intra-company cooperation.
Write Parts Sales Orders (PSO).
Know products sold and manufacturers represented.
Receive mail-in purchase orders and confirming purchase orders.
Make oral and written quotations to the customer.
Use the customer account list when processing open account parts orders.
Accept credit returns from customers.
Accept after-hours parts calls.
Build hoses for customers as needed.
Works safely at all times.
Adheres to all applicable safety policies.
Complies with all company policies, procedures, and standards.
Assist Parts and Service Sales Representative with all parts related questions or problems.
Provide sales leads as they occur.
Assist in all departmental duties.
Maintain a working knowledge of Parts Department functions.
Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal.
Process cash sales.
Works within and promotes corporate values.