Parts Sales Desk Supervisor

Kodiak Gas•Midland, TX

57d

About The Position

Kodiak Gas Services is seeking a Parts Sales Desk Supervisor to oversee the daily activities and workflow of the Parts Sales Desk Coordinators. This role involves providing coaching, training, and support to team members to enhance performance and customer service. The supervisor will monitor workload distribution, response times, and order accuracy to ensure service expectations are met. Additionally, the role requires actively managing customer accounts and generating revenue through parts sales, responding to customer inquiries, processing orders, creating quotes, and maintaining timely communication. The supervisor will also coordinate with Supply Chain, track order status, and implement sales strategies and process improvements. Technical support for parts identification and product solutions will be provided, along with communicating customer feedback and market trends to leadership. Participation in safety programs and adherence to safety protocols are also essential.

Requirements

Supervisory experience
Experience in parts sales
Customer service skills
Order processing and quoting experience
Communication skills
Problem-solving skills
Technical support skills for parts identification

Responsibilities

Supervise the daily activities and workflow of the Parts Sales Desk Coordinators.
Provide coaching, training, and support to team members to improve performance and customer service.
Monitor workload distribution, response times, and order accuracy to ensure service expectations are met.
Continue to actively manage customer accounts and generate revenue through parts sales activities.
Respond to customer parts inquiries and requests from Account Managers.
Accurately process orders, create quotes, and ensure timely communication with customers.
Maintain and develop customer accounts, promoting repeat business and resolving customer concerns promptly.
Coordinate with Supply Chain to meet delivery requirements and customer expectations.
Track order status, backlogs, and escalations while proactively resolving issues related to pricing, inventory, fulfillment, or delivery.
Develop and implement sales strategies and process improvements to increase parts sales and operational efficiency.
Provide technical support to customers in identifying parts and product solutions.
Communicate customer feedback, market trends, and competitive information to leadership.
Actively participate in the Company’s safety programs and follow all safety protocols.