Parts Sales Counterperson I

Papé Group

14h•Onsite

About The Position

Pape’ Material Handling, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I. In this role, you will be the go-to parts expert for customers looking to maintain and repair their equipment, engaging with them face-to-face at the counter or over the phone. You will identify customer needs, provide recommendations using product literature, specialized software systems, and your growing knowledge of parts and equipment to offer timely and accurate solutions. The role emphasizes building trust and lasting relationships with clients through excellent customer service, a positive attitude, attention to detail, and commitment to finding the best solutions. Pape' invests in employee growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience
Basic knowledge of parts inventory
Self-motivation and assertive drive
Ability to perform at a high level in a fast-paced and team-oriented environment
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services
Above-average organizational skills

Nice To Haves

Forklift experience (will train the right person)

Responsibilities

Be the go-to parts expert for customers looking to maintain and repair their equipment
Engage with customers face-to-face at the counter or over the phone
Identify customer needs and provide recommendations
Use product literature, specialized software systems, and knowledge of parts and equipment to offer timely and accurate solutions
Translate technical details into actionable parts support
Build trust and lasting relationships with clients
Value customer service and become a reliable partner to clients
Maintain a positive attitude, attention to detail, and commitment to finding the best solutions

Benefits

Competitive pay based on your skills, training, and experience level
401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans
Sick Leave
Paid Holidays
Advancement opportunities (promoting from within)
Stability and reputation (family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience)
Largest equipment inventory in the West and an unparalleled parts inventory
Open-door policy where your voice will be heard and your opinions will matter
Training and mentoring to prepare you for your role and continued learning to grow your skills