Parts Sales Associate- Dave Smith Motors
About The Position
The Parts Sales Associate position at Dave Smith Motors, a Sonic Automotive family dealership, involves providing exceptional customer service to walk-in, phone, and internal customers. This role requires assisting with part selection, offering product information, and ensuring customers are aware of the full product line. The associate will process customer orders efficiently, manage inventory, support service technicians, handle financial transactions, and stay current on new products through training. Maintaining a clean work area and operating vehicles safely are also key responsibilities.
Requirements
- Exceptional literacy skills, with the ability to comprehend and interpret complex instructions and technical information accurately.
- A minimum of one year's substantive experience in an automotive parts department, demonstrating in-depth knowledge of industry practices and procedures.
- Proven track record of at least one year in sales, showcasing the ability to meet and exceed targets in a competitive environment.
- Impeccable personal presentation, befitting the professional standards of our organization.
- Advanced interpersonal skills, with the capacity to manage multiple customer interactions simultaneously while maintaining the highest level of service.
- Commitment to adhering to our corporate dress code, including wearing the prescribed dealership uniform at all times when on duty.
- Legal authorization to work in the United States of America, with appropriate documentation.
- Unwavering dedication to maintaining a safe work environment and strict adherence to all safety protocols and procedures.
- Ability to successfully complete and pass all pre-employment screening processes, including but not limited to: Comprehensive background checks, Motor Vehicle Record (MVR) review, Drug testing, Credit report analysis, Verification of a valid driver's license.
Responsibilities
- Provide exceptional customer service to walk-in, phone, and internal customers, assisting with part selection, offering product information, and ensuring exposure to the full product line.
- Process customer orders efficiently, including pulling stock, arranging shipments, deliveries, or pick-ups, and managing "will call" and "back order" files.
- Maintain inventory accuracy by replenishing assigned areas daily, ordering out-of-stock parts, and participating in a Lost Sale Tracking program.
- Support service technicians by helping select parts for repairs and managing repair order documentation.
- Handle financial transactions accurately, including issuing credits, processing charge backs, and managing tax-exempt sales.
- Keep current on new products and participate in all available training programs to enhance product knowledge and sales skills.
- Maintain a clean and organized work area, including counters and computer equipment.
- Operate company and customer vehicles as required, adhering to all safety policies and procedures.
- Report any accidents or safety concerns immediately to a manager or supervisor.
Benefits
- Comprehensive training
- Competitive compensation
- Unparalleled benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
