Parts Product Support Specialist | Forklift & Material Handling Equipment
About The Position
WMH Solutions is a leading provider of material handling, aftermarket support, and industrial equipment solutions across the Southeast, with over 35 years of experience in forklift sales & service, material handling equipment, warehouse solutions, fleet management, industrial automation, parts distribution, and lithium-ion power solutions. The company is seeking a driven, organized, and customer-focused Parts Product Support Specialist to join their aftermarket operations team. This role is central to operations, ensuring technicians, customers, service teams, and warehouse operations receive the correct parts promptly to minimize downtime and maintain productivity. The position directly impacts customer uptime, service performance, operational efficiency, technician productivity, fleet reliability, and client retention.
Requirements
- High School Diploma or GED required
- 3–5 years of experience in parts support, service, or inventory operations within Material handling, Forklift, Heavy equipment, Agriculture, or Automotive industries
- Strong understanding of mechanical, hydraulic, and electrical equipment systems preferred
- Experience with ERP, inventory management, or parts systems
- Strong communication, organization, and multitasking skills
- Customer-focused mindset with strong attention to detail
Nice To Haves
- Forklift certification or material handling equipment experience is a plus
- Forklift experience is a plus
Responsibilities
- Process parts inquiries, orders, quotes, returns, and customer requests
- Assist technicians and customers with identifying correct replacement parts and equipment solutions
- Research availability, compatibility, pricing, and sourcing options
- Deliver responsive, professional customer support with urgency and accuracy
- Build long-term customer relationships through reliability and service excellence
- Maintain accurate inventory and stock levels
- Perform cycle counts, audits, and inventory reconciliations
- Receive, stock, pull, organize, and distribute parts inventory
- Support warehouse organization and inventory accuracy initiatives
- Assist with shipping, receiving, and logistics coordination
- Process purchase orders, invoices, vendor documentation, and shipping records
- Utilize ERP, inventory management, and dealership systems to track parts and inventory activity
- Coordinate with service managers, technicians, vendors, and operations teams
- Support aftermarket operations and equipment service workflow efficiency
Benefits
- Medical, dental, and vision insurance
- 401(k) with profit sharing
- Paid holidays & PTO
- Career growth opportunities
- Ongoing professional development
- Cell phone allowance (role dependent)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
