Parts Product Support Specialist | Forklift & Material Handling Equipment

WMH•Piney Flats, TN

7d•Onsite

About The Position

At WMH Solutions, we are building the future of material handling, aftermarket support, and industrial equipment solutions across the Southeast. For over 35 years, WMH has been a leading provider of forklift sales & service, material handling equipment, warehouse solutions, fleet management, industrial automation, parts distribution, and lithium-ion power solutions. With 11 locations across multiple states, our teams help businesses reduce downtime, increase productivity, and keep critical operations moving. We are seeking a driven, organized, and customer-focused Parts Product Support Specialist to join our aftermarket operations team. This role is central to our operations, ensuring technicians, customers, service teams, and warehouse operations receive the correct parts promptly, thereby minimizing downtime and maximizing productivity. Your contributions directly impact customer uptime, service performance, operational efficiency, technician productivity, fleet reliability, and client retention.

Requirements

High School Diploma or GED required
3–5 years of experience in parts support, service, or inventory operations within Material handling, Forklift, Heavy equipment, Agriculture, or Automotive industries
Strong understanding of mechanical, hydraulic, and electrical equipment systems preferred
Experience with ERP, inventory management, or parts systems
Strong communication, organization, and multitasking skills
Customer-focused mindset with strong attention to detail
Forklift experience is a plus

Nice To Haves

Forklift certification or material handling equipment experience is a plus.

Responsibilities

Process parts inquiries, orders, quotes, returns, and customer requests
Assist technicians and customers with identifying correct replacement parts and equipment solutions
Research availability, compatibility, pricing, and sourcing options
Deliver responsive, professional customer support with urgency and accuracy
Build long-term customer relationships through reliability and service excellence
Maintain accurate inventory and stock levels
Perform cycle counts, audits, and inventory reconciliations
Receive, stock, pull, organize, and distribute parts inventory
Support warehouse organization and inventory accuracy initiatives
Assist with shipping, receiving, and logistics coordination
Process purchase orders, invoices, vendor documentation, and shipping records
Utilize ERP, inventory management, and dealership systems to track parts and inventory activity
Coordinate with service managers, technicians, vendors, and operations teams
Support aftermarket operations and equipment service workflow efficiency