Parts Product Specialist

A. O. Smith Corporation

7d•Hybrid

About The Position

The Junior Parts Product Manager plays a key role in supporting parts product management and daily order-entry operations by identifying trends in inquiries and building targeted training. Partners with Product Management and Sales Fulfillment to improve customer experience.

Requirements

Bachelor's Degree in Business Administration or related field, or equivalent combination of education and experience in Business, Marketing, or a technical field.
1 – 3 years in product support, customer assurance, or order management.
Strong analytical, communication, and organizational skills.
Working knowledge of SAP workflows and Excel.
Customer-oriented mindset.

Nice To Haves

Familiarity with parts market operations and technical documentation is a plus.

Responsibilities

Monitors and analyzes recurring order entry inquiries to identify root causes.
Designs and delivers training modules for CARs and inside sales.
Provide direct support to customer assurance staff for part-related inquiries and pricing.
Maintains and curates searchable knowledge resources.
Collaborate with cross-functional teams to resolve systemic issues.
Standardizes SOPs and supports continuous improvement.
Operates tools such as SAP, ePortal, Salesforce, Five9, Teams.
Assist senior managers with data analysis and reporting to support strategic decisions.
Monitor sales trends and identify opportunities for improvement.
Serve as an additional liaison between internal teams and external customers to ensure effective communication.
Assist in managing technical literature and oversee the product change process queue.
Review parts spike reports and prepare weekly summaries for management.
Coordinate administrative tasks to support promotional and marketing initiatives.
Communicates clearly with customers and stakeholders.
Maintains consistent and accurate parts information across printed and electronic platforms.
Assists in maintaining list pricing integrity of shared parts between Lochinvar and other business units.
Maintains competitive pricing and intelligence by monitoring competitor websites and requesting information from Lochinvar Sales Team, Distributors, and Manufacturers’ Representatives
Monitors sales trends to identify component supply issues that may impact parts availability as well as unit production.
Monitor parts usage for trends, including for potential field quality issues or pricing irregularities.
Support all sales fulfillment and pricing management tasks, including SAP updates, reporting and analytics, and customer assistance as required.
Assist in maintenance of any master data in SAP as required.
Responsible for reviewing and maintaining product descriptions per established guidelines, reviewing all new service kits for duplication, and identifying existing duplicate kits.
Monitor product lifecycle management workflows when creating new service kits including other business unit equivalents.