Parts Phone Sales
About The Position
Sells parts to all customers, over the counter, through the shop, or on the phone. This role requires assisting customers in selecting required parts in a friendly, professional, and efficient manner, informing them of companion part requirements and specials, and ensuring they are exposed to the full product line. The position involves answering phone calls, providing price quotes and other information, and maintaining a high level of service. The employee will notify the parts manager of out-of-stock parts, follow up on back-ordered parts, receive payments, and ensure all charge sales are signed and customers receive their invoice copies. Participation in training programs, staying current on new products, and possessing computer knowledge are also key aspects of this role.
Requirements
- Computer knowledge
- Be motivated, proactive, focused and well organized
- Minimum 3 years experience with Auto or Truck Parts
- High School Graduate
- Parts Department Experience
Responsibilities
- Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides high level of service to customers.
- Notifies parts manager of out-of-stock parts that need immediate attention.
- Follows up on back-ordered parts.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
Benefits
- Medical and Dental plan
- Paid Holidays
- Paid vacation and sick/personal time
- 401k with an employer match
- EMPLOYER Paid Life insurance benefit
- Gym Reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
