Parts Order Specialist (0526)

Trail Appliances Ltd.•Delta, BC

2d•Onsite

About The Position

The Parts Order Specialist is responsible for coordinating the procurement and distribution of appliance parts to support service operations and ensure timely job completion. This role acts as a key liaison between technicians, suppliers, and internal teams, ensuring the accuracy of part selection, order fulfillment, and inventory control. The ideal candidate is detail-oriented, proactive, and customer-focused, with strong technical aptitude and supply chain awareness.

Requirements

Proficiency with inventory/order management systems and manufacturer websites.
Excellent organizational skills with the ability to manage multiple priorities.
Strong written and verbal communication skills.
Problem-solver with a proactive and adaptable mindset.
Ability to work independently and as part of a cross-functional team.

Nice To Haves

1+ years' experience in parts coordination, procurement, or a service/logistics environment.
Strong knowledge of appliances or mechanical parts is an asset.

Responsibilities

Source and order appliance parts from approved suppliers based on service tickets and technician requests.
Accurately identify parts using manufacturer catalogs, websites, and schematics.
Verify parts availability, lead times, and alternatives with vendors to prevent delays.
Maintain optimal stock levels by monitoring demand, usage trends, and reordering thresholds.
Assist in cycle counts, reconciliations, and returns to maintain inventory integrity.
Coordinate incoming and outgoing shipments, ensuring part quality and order accuracy upon receipt.
Respond promptly to internal and external inquiries via phone, email, and ticketing systems.
Provide updates on order status, lead times, or backorders, and suggest alternatives when necessary.
Collaborate with dispatch and technicians to ensure timely delivery of required parts.
Use systems like Syspro, D365, or equivalent ERP/CRM platforms to manage orders, create records, and log communications.
Maintain detailed and organized documentation for all part orders, returns, and supplier communications.
Ensure warranty claims and part return procedures are followed as per vendor requirements.
Perform all other jobs assigned by the supervisor.
Support parts research and preparation for upcoming jobs, particularly in remote/satellite areas.
Assist with parts staging for technicians’ pickups.
Help resolve issues related to incorrect shipments, damaged parts, or vendor disputes.