Parts Order Specialist

Peterson•Hillsboro, OR

13d•Onsite

About The Position

Peterson Cat has an immediate need for a Parts Order Specialist at their Hillsboro, OR location. This role is responsible for supporting the Service Department with parts ordering, specifically assisting with complex or large parts orders, identifying the best ordering methods, reducing emergency orders, and keeping the service department informed of estimated ship date (ESD) changes. The Parts Order Specialist acts as a critical liaison between the service department, the parts department, and the parts operations/back order office team.

Requirements

High School Diploma/GED (or equivalent)
A minimum of one (1) year of directly related experience in a CAT dealership parts warehouse; or an equivalent combination of education and work experience.
Experience and good working knowledge of Dealer Business System (DBS) is required.
Experience and good working knowledge of Cat systems such as SIS, Antares is required.

Responsibilities

Assists shop and field technicians with ordering parts (Cat & non-Cat) for service work on large parts orders or parts that require significant research before they are purchased (parts on Cat freeze, limited availability, etc).
Places committed planned repair and future dated (“CPRO/FDO”) orders for service work orders.
Plays a key role in minimizing emergency orders by identifying the parts need by date & time and sourcing the part from within Peterson and then to Cat.
Serves as the liaison between service, and parts department regarding when the parts will be picked and if any communication updates are needed from either department.
Serves as the liaison between service and the parts operations/back order office team regarding when parts are on back order or when ESD change.
Closely monitors ESD changes (daily) for large or critical Work Orders and promptly identifies any corrective/proactive actions.
Notifies service department of given ESD changes so that service can better plan next steps in the repair.
Maintains regular communication with Service Department including Service Managers and Supervisors and Technicians on parts availability.
Occasionally supports Front Counter or Parts Salesperson role and customers to cover vacations and absences.
Maintains reliable, punctual, and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
Respectfully takes direction from supervisor/manager.