Parts Operations Support Manager

Foley Equipment•Kansas City, MO

About The Position

The Parts Operations Support Manager will work with operation managers in ensuring all aspects of daily parts operations run effectively and efficiently. Ensure the strategic and business objectives as well as the values of the Company are put into practice. This includes operational safety, profit/loss, operational performance, and cost of operation. Provide analysis of the parts operations to ensure maximization of customer service satisfaction through process improvements and velocity.

Requirements

Bachelor’s degree in related field, 5+ years of prior experience in a related field, and/or combination of both.
Experience in parts and supply chain / inventory management and related systems.
Previous management experience with a proven track record of positive employee relations and staff development.
Strong computer skills with expertise in Excel and Access Database.
Ability to create complex reports, and read, analyze, and interpret business data points.
Strong creativity and problem-solving skills.
Excellent communication and organizational skills

Nice To Haves

Experience in e-Commerce parts ordering platform
Industry Knowledge

Responsibilities

Work with operation managers with the planning, directing and managing of the performance of the parts department to maintain and develop business growth in accordance with the overall strategy.
Create, with management, a yearly plan of objectives and goals for department, and other business plans.
Develop and utilize reports and dashboards to track parts department Key Performance Indicators (KPIs).
Increase the effectiveness and efficiency of the parts department through process and system improvements as well as coordination and communications between functions.
Lead the implementation of process and system improvements across the parts department.
Manage freight provider metrics and monitor contract performance.
Communicate with the parts department on operational improvements, areas of focus, and sales growth to ensure effective and efficient performance.
Extract and analyze information to improve organizational performance, sales, and customer satisfaction and provide recommendations to parts business leaders.
Use various databases and reports of customer, operational, and logistical information to provide relevant, meaningful information to various areas of the business.
Set clear expectations for employees, coach and provide feedback, and proactively develop employees; working with them in a manner that maintains a high level of morale and positive working culture.
Travel is required for training and/or to assist at other locations.