Parts Operations Manager

Altorfer CAT • East Peoria, IL

5d • $85,000 - $100,000

About The Position

Assist with managing Altorfer business affairs as they pertain to the Construction Parts Departments. Responsible for assisting with the direction of Parts operations. This position will report directly to the General Parts Manager. Work with the General Parts Manager to assist all Southern parts logistics and direct parts operations, currently 7 total across Iowa, Illinois, and Missouri.

Requirements

• BA degree or 10+ years managing parts operations. Proof of high school diploma or General Education Degree (GED). Must be able to communicate (speak, read, comprehend, write) in English. Must understand financial statements, use the Microsoft Suite effectively, and be comfortable with technology.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must possess and demonstrate the ability to lead, motivate, train, and unify a diverse workforce of Managers and Parts personnel. Must be a self-starter with good time management. Excellent planning, organizational, and communication skills (written, e-mail, and verbal) are required.
• Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve services; Respond to requests for parts assistance; Meet commitments.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Supports organization's goals and values; Support affirmative action and respect diversity

Responsibilities

• Work safely at all times. Maintain in all branches an acceptable Safety rating at or below the company’s yearly goal.
• Adhere to all applicable safety policies.
• Comply with all company safety policies, procedures and standards.
• Be proactive in our safety regarding at time modification of policies and procedures.
• Maintain high standards for quality and quantity concerning the workforce, property, facilities, equipment, supplies, workmanship and operations of all service areas.
• Achieve or exceed all supplier goals for operational excellence
• Develop and formulate department objectives, employee staffing needs, along with a yearly forecast of unit sales and expenses.
• Operate within the forecasted budget.
• Ensure parts operation areas receive adequate direction and support to meet company objectives.
• Administer company policy and assist in making needed changes or creating new policies.
• Effectively communicate with other departments and maintain positive working relationships to identify service needs.
• Assist with managing and control parts functions; develop and maintain positive customer/vendor relationships; plan, set priorities and accomplish goals with little direct supervision.
• Work within and promote corporate values.
• Assist with budget and manage the company wide Used parts business
• Establish Parts Operations, Standard Operating Procedures (SOPs) for parts movement, customer interactions, and counter lead generation
• Train parts staff to adhere to these SOPs
• Drive consistency in process across your parts operations
• Improve overall customer satisfaction through building an easy-to-do business with walk-in experience.
• Anticipate tooling needs and maintain adequate tools and equipment to perform any service operation on products sold.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees