Parts Manager- Spartanburg, SC

Velocity Vehicle Group•Spartanburg, SC

23h•Onsite

About The Position

Velocity Vehicle Group (VVG) is seeking a passionate and experienced Parts Manager to oversee the day-to-day operations of our parts department. This leadership role is responsible for influencing the department’s profitability and efficiency while leading a dedicated team. The ideal candidate will have a strong understanding of automotive/truck parts, proven team supervision experience, and excellent customer service skills. This is a unique opportunity to join a dynamic and rapidly expanding organization that fosters a Great Place to Work™ culture.

Requirements

Parts expertise and knowledge: A solid understanding of automotive/truck parts is essential for success in this role.
Team Supervision Experience: Proven experience in directly supervising and leading teams, with a focus on fostering an inclusive and collaborative work environment.
Effective Cross-Functional Communication and Collaboration Skills: Ability to communicate effectively across various functions and collaborate seamlessly with team members and stakeholders.
Managerial Experience: Previous managerial experience is required, demonstrating the ability to lead and motivate a team effectively.
Strong Leadership Skills: Possess strong leadership skills, capable of guiding a team towards achieving common goals while promoting a positive and inclusive work culture.
Customer Service Excellence: A commitment to delivering excellent customer service, ensuring customer satisfaction is a top priority.
Must be able to lift up to 50 pounds at times.
Must be able to pass post offer drug test, and physical

Nice To Haves

Inventory Management, Purchasing, and Acquisition Skills: While not mandatory, a background in inventory management, purchasing, and acquisition would be highly beneficial in excelling in this position.
5+ Years of Experience in Heavy-Duty Trucks (Preferred): A minimum of 5 years of experience in heavy-duty trucks is preferred, showcasing a strong foundation in the industry.
Knowledge of Supplies, Equipment, and Mechanical Parts (Advantageous): Familiarity with supplies, equipment, and mechanical parts would be an added advantage, contributing to a more comprehensive understanding of the role.

Responsibilities

Prepares and administers an annual operating budget
Reviews daily budget and department performance reports
Reviews inventory reports and profit and loss reports
Monitors and maintains current levels of inventory
Manages front counter and warehouse staff
Motivates, trains, schedules, evaluates, coaches and counsels employees
Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
Enforces policies and procedures
Maintains excellent customer service standards
Communicates customer service standards to department personnel
Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines
Works with Service Manager to ensure a timely turnaround of parts needed for internal jobs
Visits customers to provide and maintain excellent customer relations
Visits customers to help generate more sales
Establishes and enforces a pricing policy that balances volume, customer loyalty and the cost of doing business