Parts Manager

Duravant • Sussex, WI

3d • Onsite

About The Position

Pattyn North America, headquartered in Sussex, WI, delivers turnkey automated packaging solutions that support the end-of-line operations. Our systems are engineered for accurate bag placement, hygienic performance, and long-term reliability, helping manufactures operate more efficiently across markets including food & beverage, bakery, protein, bulk solids, and consumer packaged goods. For decades, manufacturers across North America have trusted Pattyn to provide robust, flexible automation tailored to their unique production environments. Working closely with our customers, we design and integrate solutions that maximize throughput, reduce manual handling, and ensure consistent results - from individual machines to fully integrated packaging lines. Pattyn North America is part of the global Pattyn Group and a member of the Duravant family of operating companies bringing together global packaging expertise with expanded capabilities in automation, integration, lifecycle services, and support. With manufacturing, sales, and service operations across North America, Europe, and Asia, we deliver local partnership back by global innovation. The Parts Manager is responsible for leading and overseeing all aspects of parts operations, including inventory management, parts sales, customer service, and warehouse functions. This role ensures operational efficiency, inventory accuracy, and high levels of customer satisfaction while supporting business growth and profitability. The Parts Manager leads the Parts, Customer Service, and Warehouse teams and is accountable for achieving financial targets, maintaining inventory integrity, and driving continuous improvement across all related functions. This position reports directly to the Managing Director and works closely with cross-functional teams including Sales, Service, Operations, and Finance.

Requirements

• 5+ years of experience in parts operations, supply chain, warehouse, or related field
• Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred (or equivalent experience)
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Experience with ERP systems and inventory management processes
• Ability to interpret product information, part numbers, and technical documentation
• Strong leadership and team management skills
• Strong organizational, problem-solving, and decision-making abilities
• Customer-focused mindset with excellent communication skills
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Prior leadership experience preferred
• Experience with Fishbowl preferred

Responsibilities

• Lead, manage, and develop Parts, Customer Service, and Warehouse employees, including performance management, coaching, and workforce planning.
• Drive parts sales performance, including meeting revenue, margin, and growth targets.
• Ensure all parts transactions are properly identified, processed, invoiced, and recorded to maintain accurate inventory and financial reporting.
• Oversee inventory control processes including receiving, storage, cycle counting, adjustments, and physical organization of parts.
• Manage warehouse operations to ensure accurate, timely picking, packing, and shipping of customer orders.
• Ensure timely and effective resolution of customer inquiries, complaints, and order issues via phone and email.
• Support sales and service teams by identifying parts opportunities and advising customers on spare parts and service capabilities.
• Maintain accurate customer records, pricing structures, and account information within internal systems.
• Process customer orders including quotes, order entry, fulfillment, invoicing, and follow-up on delivery.
• Manage product returns, including proper handling, documentation, and inventory reconciliation.
• Establish and maintain relationships with vendors; procure parts inventory and identify cost-effective sourcing opportunities, including local suppliers.
• Monitor and manage pricing, discounting, and cost structures to support profitability and customer satisfaction.
• Approve customer pricing and vendor selection in urgent or time-sensitive situations.
• Implement process improvements and operational efficiencies across parts, customer service, and warehouse functions.
• Partner with leadership to identify and implement technology enhancements that support operational performance.
• Ensure compliance with company policies, internal controls, and risk management standards.
• Safeguard company inventory, systems, and customer data from operational and security risks.
• Provide regular updates and performance feedback to leadership regarding departmental performance, challenges, and improvement opportunities.
• Assist in cross-functional support as needed and perform other duties as assigned.

Benefits

• Competitive wages with growth opportunity
• Shared company-paid premium health benefits with buy-up options
• Company paid Long-term Disability Plan and Basic Life and AD&D
• 401(k) employer matching plan
• Three weeks of paid leave and 10 paid holidays
• Educational Assistance Program that pays for job-related tuition assistance, training, course registration and exam fees (up to $5,250 per calendar year per eligibility requirements)
• Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!)
• Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees