Parts Manager

Koenig & Bauer Us•DFW Airport, TX

52d•Onsite

About The Position

Koenig & Bauer is the oldest, global printing press manufacturer in the world with over 200 years of history. We are seeking a Parts Manager to lead a profitable, efficient, and customer-centric Parts Department. This role involves strategic inventory management, data-driven pricing, strong team leadership, and process refinement to ensure Koenig & Bauer is "the easiest company to do business with." The Parts Manager will ensure outstanding technical communication, rapid order fulfillment, and flawless execution, building a foundation for broader service operations. This position is based in Dallas, TX, and reports to the Chief Operating Officer (COO).

Requirements

Bachelor’s Degree in Business, Supply Chain, Logistics, or a related field preferred.
5+ years of experience in parts operations, industrial inventory management, or industrial sales.
Experience within the printing/packaging industry is highly preferred.
Proficiency with modern ERP systems (e.g., SAP, Oracle).
Advanced proficiency with Microsoft Excel (VLOOKUPs, Pivot Tables, data analysis).
Demonstrated management, strategic leadership, and personnel development skills.
Proven track record of driving operational changes that intersect across supply chain, labor, and customer service.
Strong strategic planning capability—ability to look beyond day-to-day fulfillment to build an operational roadmap.
Exceptional verbal and written communication skills.
Ability to translate complex technical specifications into clear terms for customers and internal stakeholders.
Must collaborate effectively with international factory partners.
Prolonged periods of sitting at a desk and working on a computer or telephone (up to 5.5+ hours per day).
Frequent face-to-face, video and email interaction with international teams and North American clients.
Understands and applies financial data (gross margins, inventory turns, P&L impact) to drive profitable decision-making.
Builds balanced teams, provides constructive coaching, and fosters collaborative relationships across cross-functional and international boundaries.
Recognizes the massive financial impact of machine downtime on our customers; instills a strict sense of urgency and clear communication within the team.
Rapidly acquires and retains deep knowledge of Koenig & Bauer products, printing industry standards, and heavy machinery components.
Champions a safe working environment, enforces PPE and safety protocols, and maintains unwavering compliance with corporate policies and standard operating procedures.

Nice To Haves

Experience within the printing/packaging industry is highly preferred.

Responsibilities

Establishes and guides departmental activities to hit annual revenue and profitability targets while maintaining elite levels of customer satisfaction.
Manages, trains, and motivates personnel across the Parts Department, overseeing scheduling, daily operations, and performance management.
Collaborates with Field Service dispatch to proactively project parts requirements for upcoming preventative maintenance, machine installs, and emergency repairs.
Drives continuous process improvement to streamline workflows, eliminate bottlenecks, and increase overall service department efficiency.
Partners closely with the Koenig & Bauer factory in Germany, domestic warehouse teams, accounting, and field service departments to ensure seamless project execution.
Monitors and balances parts inventory to maximize order fill rates while controlling carrying costs.
Plans, fulfills, and audits parts consignment inventories located at strategic customer sites according to contractual agreements.
Minimizes inventory obsolescence by executing quarterly scrap cycles and system adjustments according to company documentation policies.
Leads regular meetings with Warehouse and Finance teams to research and resolve undocumented returns or receiving variances.
Dedicates departmental staff and technical expertise to support the comprehensive year-end physical inventory count.
Oversees the order lifecycle from initial request/research, technical quotation, and factory sourcing to final delivery and customer follow-up.
Executes pricing structures that balance market competitiveness with corporate gross margin goals, managing standard markups and negotiating custom factory quotes.
Actively supports the expansion of the Service Select Program by tracking parts-consumption trends to help design and price bundled service and parts maintenance contracts.
Monitors and reports on department-wide Key Performance Indicators (KPIs).
Serves as the primary escalation point for complex technical parts inquiries, billing disputes, and high-priority customer complaints.