Parts Manager

Allegiance Truck Centers•Hartford, CT

13d

About The Position

The Parts Manager is responsible for the overall performance of the parts department, including personnel management, sales, customer relations, and safety and compliance. This role involves supervising staff, developing marketing and budget plans, managing inventory, and ensuring adherence to safety regulations. The Parts Manager also plays a key role in fostering positive relationships with customers and other dealership departments.

Requirements

Consistent track record of successfully meeting and exceeding sales goals
Minimum high school diploma or GED equivalent required
Minimum 5-7 years of trucking/automotive management experience
Valid driver's license and satisfactory Motor Vehicle Report (MVR)

Responsibilities

Responsible for the overall performance of the parts department.
Perform supervisory responsibilities to effectively manage personnel including interviewing, hiring, firing, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems.
Train employees in company policies, department procedures, job duties, operational safety, and to support the goals of the company and not just the individual department.
Work to motivate all parts personnel to provide high levels of customer service.
Responsible for the preparation of annual marketing, budget plan, price levels and discount criteria for the area of responsibility.
Recommend solutions to customer needs, based on customer interests.
Maintains safe and secure environment by following safety and security standards and procedures, complying with codes.
Identify prospective customers by using business directories, following leads from existing clients, rental departments, and other internal salespeople, as well as your own lot and dealership check.
Updates job knowledge by participating in educational opportunities; reading about new products.
Develop, Implement, and maintain a system of inventory control and monitor accuracy.
Communicating goals daily, weekly, and monthly with Parts Department.
Foster cohesion between the parts department and other dealership departments.
Other duties assigned by manager.
Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations.
Stay current with changes in the regulations.
Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Develop, communicate, and enforce established company safety policies and procedures.
Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards.
Create and maintain positive relationships with all customers.
Maintain minimum 90% Customer Retention Rate.
Investigate and establish course of action for customer maintenance issues and problems.
Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
Implement and monitor department productivity measures.
Create shop environment that assures cleanliness, safety, and customer focus.
Develop, implement, and promote parts training.
Assist in collection of past due invoices as needed.
Handle all customer, employee, and vendor issues in a professional and courteous manner.