Parts Manager
About The Position
Mercedes-Benz of Palo Alto is seeking an experienced Parts Manager to lead all parts department operations. This role is crucial for maintaining the high standards of a sophisticated, high-expectation guest base in Silicon Valley. The Parts Manager will ensure technicians have the necessary parts, manage inventory effectively, and drive department performance to meet brand demands. Swickard Auto Group, a growing hospitality company in the automotive sector, emphasizes employee experience and offers a culture built on doing right by people. This position offers the opportunity to manage a critical function within a premium automotive market.
Requirements
- 3+ years of parts manager experience in a franchised dealership.
- Strong command of parts department financials, including fill rate, gross profit, inventory turn, and obsolescence management.
- Deep familiarity with OEM parts systems.
- Proven ability to develop and lead a parts team.
- Process-oriented with strong attention to detail and inventory accuracy.
- Comfortable with DMS platforms.
- Clear communicator who works effectively with service managers, advisors, and technicians.
- Valid driver's license with a clean driving record.
Nice To Haves
- Mercedes-Benz or luxury brand experience strongly preferred.
- Mercedes-Benz Star Parts or equivalent experience a significant advantage.
- Reynolds & Reynolds or CDK experience preferred.
Responsibilities
- Lead all parts department operations, including managing inventory, staffing, vendor relationships, and daily workflow to support a high-performing service department.
- Drive parts department profitability by owning gross profit, fill rates, inventory turn, and obsolescence control.
- Develop and hold accountable a parts team, building capability, accuracy, and a culture of consistent execution.
- Monitor key performance metrics and implement corrective actions proactively.
- Manage Mercedes-Benz OEM parts programs, warranty parts processes, and manufacturer return procedures with full compliance.
- Build and maintain strong vendor and OEM relationships to ensure parts availability and optimize program participation.
- Partner closely with service management to align parts supply with service demand, minimizing delays and keeping technicians productive.
- Maintain inventory accuracy through disciplined receiving, cycle counts, and bin organization standards.
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Career growth opportunities within the Swickard Auto Group
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
