Parts Manager- Bowling Green, KY

Velocity Vehicle Group•Bowling Green, KY

14h•Onsite

About The Position

Velocity Vehicle Group (VVG) is seeking a passionate and experienced Parts Manager to oversee the day-to-day operations of our parts department. This is a unique chance to influence the department’s profitability and efficiency while leading a dedicated team. VVG represents a premium commercial brand in medium to heavy truck dealerships, providing a full-service experience from sales to parts. We aim to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies, and with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

Requirements

Parts expertise and knowledge: A solid understanding of automotive/truck parts is essential for success in this role.
Team Supervision Experience: Proven experience in directly supervising and leading teams, with a focus on fostering an inclusive and collaborative work environment.
Managerial Experience: Previous managerial experience is required, demonstrating the ability to lead and motivate a team effectively.
Strong Leadership Skills: Possess strong leadership skills, capable of guiding a team towards achieving common goals while promoting a positive and inclusive work culture.
Customer Service Excellence: A commitment to delivering excellent customer service, ensuring customer satisfaction is a top priority.

Nice To Haves

Inventory Management, Purchasing, and Acquisition Skills: While not mandatory, a background in inventory management, purchasing, and acquisition would be highly beneficial in excelling in this position.
5+ Years of Experience in Heavy-Duty Trucks (Preferred)
Knowledge of Supplies, Equipment, and Mechanical Parts (Advantageous)

Responsibilities

Prepares and administers an annual operating budget
Reviews daily budget and department performance reports
Reviews inventory reports and profit and loss reports
Monitors and maintains current levels of inventory
Manages front counter and warehouse staff
Motivates, trains, schedules, evaluates, coaches and counsels employees
Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
Enforces policies and procedures
Maintains excellent customer service standards
Communicates customer service standards to department personnel
Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines
Works with Service Manager to ensure a timely turnaround of parts needed for internal jobs
Visits customers to provide and maintain excellent customer relations
Visits customers to help generate more sales
Establishes and enforces a pricing policy that balances volume, customer loyalty and the cost of doing business