Parts ID Specialist
About The Position
The Parts ID Specialist position at Hyster-Yale Materials Handling, Inc. provides critical informational support to Americas dealers, customers, and internal Hyster-Yale interests. This role is responsible for parts identification and field modifications, communicating corrections and additions to the technical publications group via feedback requests. The position directly contributes to the sale of units, aftermarket parts, and accessories, filling a critical need to maintain customer and dealer satisfaction. The role requires timely responses to approximately 2,600 requests per month to satisfy informational needs and address truck down situations or pending sales. This involves extensive and complex research, deciphering information from dealers, and applying common sense and product knowledge for quick and accurate responses.
Requirements
- 4-6 years of relevant discipline preferred or education as stated above.
- Strong communication, presentation, and customer service skills.
- Excellent written and oral communication skills.
- Interpret Engineering Drawings and Specifications.
- Technical Knowledge.
- General Part Functionality.
- Engineering, Drawing and specification proficiency.
- Research and Analytical Skills.
- Industrial knowledge.
- General fork truck.
- Heavy farm machinery or automotive systems hydraulic/electrical/fuel systems.
Nice To Haves
- B.S. or Technical degree preferred.
Responsibilities
- Provide parts identification to dealers and customers.
- Research historical truck records, Parts and Service bulletins, technical publications, engineering and manufacturing bills-of-material, engineering drawings and documents, truck sales databases in the US and Europe (NOMS), and US and European manufacturing databases.
- Provide bills-of materials and technical information to facilitate dealer installation of field modifications.
- Maintain technical publications libraries and online files of parts, service, and engineering documents for research purposes.
- Provide correctional feedback to technical publications centers.
Benefits
- competitive pay
- tuition reimbursement
- supportive work environment
- hybrid work option
- opportunities for growth and development
- paid time off
- medical, dental, vision, and life insurance
- employer-sponsored profit sharing
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
