Parts Front Counter

Ken Garff • Surprise, AZ

8d • Onsite

About The Position

Hyundai Surprise, a Ken Garff Automotive Dealership, is looking for a talented Parts Front Counter Sales Associate. This role is crucial in ensuring customer satisfaction by handling complaints tactfully and promptly, encouraging the sale of branded parts, and maintaining efficient interactions within the Parts Department. The associate will also be responsible for inventory accuracy, managing backorders, processing warranty and billing adjustments, and assisting with account collections. This position offers a dynamic work environment within a company that values growth, respect, and customer satisfaction.

Requirements

• 2 or more years of experience in an automotive parts department preferred
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• High School diploma or equivalent required
• Must have the ability to move about the parts department and have computer skills
• Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
• A valid in-state driver's license and a good driving record, per company standards

Responsibilities

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify all special-order customers upon arrival of parts.

Benefits

• Paid training
• Real career growth
• Competitive compensation package
• Great people with a great culture
• Paid Time Off
• 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED