Parts Department Supervisor
OYSTER HARBORS MARINE INC•Osterville, MA
•Onsite
About The Position
We are seeking an organized, detail-oriented, and customer-focused Parts Department Supervisor to lead our Osterville parts operation. This role is responsible for managing all day-to-day parts department functions, including inventory control, procurement, customer service, and support for the service team and retail customers. The ideal candidate will be a proactive team leader who can manage vendor relationships, streamline parts processes, and ensure a first-class customer experience consistent with Oyster Harbors Marine's core values.
Requirements
- Minimum 3 years of experience in a marine, automotive, or similar parts department leadership role preferred.
- Knowledge of boats, engines, marine systems, and parts is strongly preferred.
- Experience with marine manufacturers and vendors a plus.
- Strong organizational skills with attention to detail.
- Proficient with inventory management systems and Microsoft Office Suite.
- Excellent communication and customer service skills.
- Ability to multi-task and prioritize in a fast-paced environment.
- Must be a team player and possess a positive, proactive attitude.
Nice To Haves
- Experience with marine manufacturers and vendors a plus.
Responsibilities
- Supervise and manage daily operations of the Parts Department.
- Maintain accurate inventory levels through forecasting, ordering, and inventory management software.
- Manage parts receiving, storage, and distribution for service technicians and retail customers.
- Develop strong relationships with vendors and manufacturers to secure best pricing, terms, and lead times.
- Provide parts support to the Service Department, ensuring timely and accurate parts delivery for customer repairs.
- Lead retail parts sales efforts, providing outstanding customer service at the parts counter and over the phone.
- Maintain organized and clean parts storage areas.
- Implement inventory control systems, cycle counts, and annual physical inventory.
- Assist with warranty parts returns and manufacturer claims.
- Train and supervise any parts department staff.
- Support company goals for operational efficiency, profitability, and customer satisfaction.
Benefits
- Health, Dental, and Vision Insurance
- 401(k) Plan with Company Match
- Paid Time Off and Holidays
- Employee Discounts on Parts & Service
- Opportunity for Growth within a Leading Marine Organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
