Part Time Parts Delivery Driver

THOMAS CARS OF JOHNSTOWN LLC•Richland Township, PA

About The Position

The part-time Parts Delivery Driver delivers parts and equipment to customers and vendors and interacts daily with the Parts Manager, Parts Sales, and customers and vendors. The role is expected to exemplify Thomas Automotive’s core values—Positive, Trustworthy, Motivation, Compassion, and Dedication—and its focus on bringing integrity to the automotive industry and building trust and confidence through exceptional service. The driver incorporates the company’s business philosophy into daily customer and coworker relationships and contributes as a team member. The position is accountable for accurate and timely deliveries, maintaining an assigned vehicle, using technology to improve customer service, sharing customer-driven feedback with the team, and picking up customer returns. It is physically demanding: the driver loads, unloads, and drives company-provided delivery vehicles, lifting parts weighing 75 pounds several times a day and occasionally up to 100 pounds. A dealership uniform is required at all times.

Requirements

Ability to read and comprehend instructions and information.
Valid driver's license in the state of residence and a good driving record.
Ability to use a computer and calculator.
Ability to drive safely.
Ability to communicate well orally and in writing with customers, vendors, and other contacts.
Professional personal appearance.
Ability to load and unload delivery vehicles and lift parts weighing 75 pounds several times a day and occasionally up to 100 pounds.
Wear a dealership uniform at all times.

Responsibilities

Greet every customer every day and prioritize timely, exceptional customer service.
Maintain high ethical standards when dealing with customers, coworkers, and vendors.
Follow safety policies, procedures, and personal protective equipment standards; drive and deliver safely, including backing into customer lots and avoiding blocking garage doors.
Communicate delivery delays to Dispatch and maintain communication through assigned company devices.
Follow vehicle-status reporting guidelines and report needs and concerns on provided forms and to a supervisor.
Stage orders and stock the truck to meet delivery expectations.
Check fluid levels and record daily mileage on the provided device or manifest.
Use fleet-management tools to scan invoices and validate orders against picked parts.
Listen to and relay feedback to the wholesale team to support customer service.
Observe customer activity and inform the sales team about competitors, possible opportunities, and market changes such as new shops or new competition.
Ask about applicable returns on every visit, pick up customer returns, and return credit sheets for processed returns.
Monitor the customer returns area for changes in competition and inform the wholesale team of opportunities.
Maintain a safe, clean workspace and help ensure the facility is orderly, clean, and free of hazards.
Maintain the assigned delivery vehicle.