Parts Shipping Operators

LS TRACTOR USA LLC • Rocky Mount, NC

1d • Onsite

About The Position

This position will be responsible for assisting dealers, business managers, field service reps and other employees with questions and orders for replacement parts. Regular contact by telephone and email with Dealers and Business managers is required.

Requirements

• High School Diploma or equivalent, and documented work experience working in an office or phone-based customer service center environment.
• The ability to communicate effectively, by telephone or email, with dealers, business managers and coworkers to answer questions and resolve problems.
• Experience handling telephone inquiries from customers is required.
• Experience using automated systems to find inventory items, part lookup (i.e. auto or tractor parts experience)
• Basic knowledge of mechanical components and concepts is needed.
• Medium computer literacy using Excel, Word and Outlook.

Nice To Haves

• SAP experience is preferred, but not required.

Responsibilities

• Handle telephone inquiries about parts availability and orders.
• Assisting customers to find correct parts for replacement or repair of equipment.
• Entering orders into SAP and assist with the Parts Ordering system.
• Assist with inventory.
• Schedule LTL shipments with carriers.
• Create required documentation for shipments to Canada.
• Complete other duties assigned.
• Backup for Billing and receiving customer specialist duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED