Parts Customer Care Rep

Crown Equipment Corporation • Miramar, FL

3d • Onsite

About The Position

This role involves managing parts orders and customer interactions within the parts department. Key responsibilities include handling incoming calls, processing orders, managing inventory, and maintaining customer relationships to ensure satisfaction and retention.

Requirements

• High school diploma or equivalent
• Valid driver's license and good driving record

Nice To Haves

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED