Parts Counter Person

Route 24 Auto Group•Mansfield, MA

11h•Onsite

About The Position

Station GMC of Mansfield is seeking a Parts Counterperson to join their Parts Department team. This role is part of Ed Kardon's 24 Auto Group, a growing, family-owned automotive group with multiple dealerships across New England. The primary responsibility of the Parts Counterperson is to manage all Parts Department sales transactions for both customers and technicians in an accurate and timely manner.

Requirements

Basic Computer and Telephone skills
Automotive Parts Experience
Strong teamwork skills
Incredible Customer Service skills
Ability to lift 50lbs or more
Professional appearance and demeanor
Excellent communication skills including the ability to effectively communicate in person, over the phone and in writing as well as strong interpersonal and customer services skills
Ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously in a fast paced environment
Participates in all training programs as appropriate.
Must be detail oriented and well organized
5+ years’ experience in similar positions
Proficient in Microsoft Office Suite including Word, Excel, and Outlook

Nice To Haves

GMC Experience is a plus

Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
Collects payment from retail customers or obtains credit authorization as necessary.
Ensure that all customers receive their copy of the invoice. Ensures that all charge sales are signed by the customer
Notifies the service advisor and the customer when special ordered parts have been received
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
Locates out-of-stock parts or shop materials that need immediate attention.
Makes sure all internal requests for parts are billed on service repair orders. Issues credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
Participates with the parts manager in maintaining a lost sales tracking program; track lost sales and report results to parts manager
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Answers phone calls, providing price quotes and other information
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Follows up on back-ordered parts
Replenishes assigned inventory daily
Keeps orderly records of all repair orders, invoices, insurance estimates and special order parts
Sets up orders for daily shipment, delivery or pick up.
Keeps front and rear counter areas clean and uncluttered.
Assists outside sales representatives with their orders