Hyundai Automotive Dealership Parts Counterperson

Burns Buick GMC • Marlton, NJ

5d • Onsite

About The Position

Due to expansion, Hyundai is looking for an experienced Parts Counterperson to join their growing team. This role emphasizes a family-like culture, stability, and values its employees. The company offers opportunities for employees to be respected, valued, well-compensated, and to have personal time for health and well-being.

Requirements

• A high school diploma or equivalent is generally required.
• A strong knowledge of automotive or equipment parts, systems, and mechanics is essential for assisting customers.
• Excellent interpersonal and communication skills are needed to interact with a diverse customer base and resolve issues professionally.
• Strong organizational skills and attention to detail are critical for managing inventory, tracking orders, and handling paperwork accurately.
• Familiarity with inventory management software, point-of-sale (POS) systems, and electronic parts catalogs.
• The capacity to identify customer needs and find creative solutions or alternative parts is a valuable skill.
• A positive, reliable, and team-oriented work ethic is necessary for success in a fast-paced environment.

Nice To Haves

• Prior experience in parts sales, retail, or customer service.

Responsibilities

• Assist customers or technicians in person, over the phone, and via email with parts inquiries.
• Identify customer needs and provide expert advice and technical assistance to ensure they purchase the correct part.
• Use catalogs and systems to look up parts, provide recommendations, and order items that are out of stock.
• Process sales transactions, handle payments, and create invoices for retail customers, service technicians, and wholesale accounts.
• Provide quotes, follow up on back-ordered parts, and communicate effectively with customers, technicians, and suppliers.
• Manage and maintain accurate parts inventory, which includes daily restocking, ordering out-of-stock items, and performing cycle counts.
• Place special orders for parts that are not in stock, track shipments, and notify customers and technicians when the order arrives.
• Process customer and vendor returns, inspect items for damage, and issue proper credit or refunds.
• Promote sales, specials, and companion parts to maximize revenue and ensure customers are aware of the full product line.
• Keep the counter and inventory areas clean, organized, and uncluttered.
• Maintain clear and orderly records of all repair orders, invoices, and special-order parts.
• Stay current on new products, technical information, and industry trends by participating in training programs.

Benefits

• Strong industry leading hourly wage plus monthly bonus
• Choice of three health insurance plans
• Choice of two Dental plans
• Paid vacation up to 4 weeks
• 401(k) retirement plan with company match
• Choice of two Vision and eyeglass plans
• Company paid life insurance
• Training program
• Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED