BMW Parts Counterperson

Hendrick Automotive Group

1d • Onsite

About The Position

Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders.

Requirements

• Working knowledge of automotive parts.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employee.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.
• Ability to learn parts department computer inventory and ordering system.
• Duties are performed primarily at the parts counter and in the parts department.
• Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments.
• Parts Counterperson continuously interacts with customers and parts and service department employees.
• Must be able to lift up to _________ pounds.
• Collects and researches data.
• Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Supports everyone's efforts to succeed.
• Follows policies and procedures; Completes administrative tasks correctly and on time.
• Changes approach or method to best fit the situation.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Uses time efficiently; Sets goals and objectives.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Meets productivity standards; Strives to increase productivity.

Responsibilities

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads appropriate manuals to ascertain type and specification of part.
• Provides pricing and product information to customers.
• Dispenses parts to the service department and body shop.
• Orders out-of-stock parts requested by customers.
• Assists in taking inventory.
• Meets departmental production and profitability goals.
• Maintains CSI at or above dealership standards.
• Answers telephone promptly and consistent with dealership guidelines.
• Follows Safeguards rules and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed