Parts Counterperson Concord Chevrolet

Concord Chevrolet•Concord, CA

5d•Onsite

About The Position

Concord Chevrolet is looking for an experienced and motivated Parts Counter professional to join our Parts Department. The ideal candidate will have strong wholesale parts experience, GM/Chevrolet dealership knowledge, and the ability to provide exceptional service to wholesale customers, retail customers, and internal technicians. At Concord Chevrolet, we strive to make every customer a customer for life. We believe that happy employees create happy customers, and we value individuals who are motivated, dependable, and committed to doing their best every day. Every employee at Concord Chevrolet plays an important role in our success. We are always looking for smart, engaging, creative, and dynamic individuals who want to be part of a team where their contributions matter. Our goal is to exceed our customers’ expectations every time they visit our dealership. To accomplish this, we invest in our employees through ongoing training, professional development, career advancement, and opportunities for growth.

Requirements

Previous automotive parts counter experience required.
Strong wholesale parts experience preferred.
GM/Chevrolet dealership experience strongly preferred.
Working knowledge of GM/OE parts and parts catalogs.
Experience working with independent repair shops and wholesale accounts.
Strong computer skills and experience using dealership systems.
Ability to accurately identify parts using VINs, part numbers, diagrams, and electronic catalogs.
Excellent communication, customer service, and problem-solving skills.
Ability to multitask and remain organized in a fast-paced dealership environment.
Strong attention to detail and accuracy.
Valid driver's license and clean driving record.
Professional, dependable, organized, and team-oriented attitude.

Nice To Haves

GM/Chevrolet Dealership Experience
Wholesale Parts Sales
GM Parts Catalog
RepairLink
OEConnection / Parts Workbench
Tekion
CDK or Other Dealership DMS
Wholesale Account Management
Independent Repair Shop Relationships
GM Parts and Accessories

Responsibilities

Handle wholesale parts sales and develop strong, long-term relationships with independent repair shops and wholesale accounts.
Provide professional and responsive customer service by phone, email, and in person.
Assist retail customers and internal technicians with parts identification, availability, and pricing.
Identify and sell the correct GM/OE parts using VINs, part numbers, diagrams, catalogs, and dealership systems.
Process wholesale, retail, special-order, and internal parts requests accurately and efficiently.
Prepare and process parts orders, invoices, credits, returns, exchanges, and warranty-related transactions.
Monitor special orders, backorders, and parts availability and communicate updates to customers.
Maintain accurate customer account information, pricing, discounts, and wholesale account details.
Verify part numbers, quantities, pricing, availability, and application before completing orders.
Work closely with the Service Department and technicians to ensure required parts are available when needed.
Coordinate with Wholesale, Parts Drivers, and Shipping/Receiving to ensure orders are accurately processed, packaged, and delivered.
Assist with wholesale deliveries, pickups, customer requests, and daily wholesale operations.
Maintain strong knowledge of GM/Chevrolet parts, accessories, applications, and OE procedures.
Assist with inventory control, special orders, returns, and other daily Parts Department operations.
Follow dealership policies and procedures regarding parts sales, credits, returns, documentation, and customer accounts.
Maintain a clean, organized, and efficient parts counter and work area.
Perform additional Parts Department duties as assigned by management.