Parts Counterperson

Dobbs Peterbilt•Sumner, WA

1d•$19 - $36•Onsite

About The Position

The Inside Parts Sales Representative is responsible for driving parts sales and supporting customer uptime by delivering accurate, timely, and professional service to both internal and external customers. This role owns the full transaction process, from identifying the correct part and confirming availability, to invoicing, payment collection, and managing returns, cores, and warranty claims. Success in this role requires a strong sense of urgency, attention to detail, and the ability to operate in a fast-paced environment where accuracy and responsiveness directly impact revenue, customer satisfaction, and operational efficiency.

Requirements

18 years of age
High school diploma or GED

Nice To Haves

2 to 3 years of customer-facing sales experience, preferably in a dealership or heavy-duty parts environment
Experience with dealership management systems (Karmak, CDK, Procede)
Strong working knowledge of heavy-duty truck parts and components
Ability to work independently in a fast-paced environment
Strong communication, organization, and problem-solving skills
Ability to understand complex problems, collaborate, and explore alternative solutions.
Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
Ability to make decisions with moderate impact on immediate work unit.
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
Ability to add, subtract, multiply, divide, record, balance, and check results for accuracy.

Responsibilities

Serve as the primary point of contact for customers at the counter and over the phone, delivering timely, accurate, and professional service
Identify correct parts using electronic catalogs and business systems, ensuring accuracy, and minimizing errors or returns
Provide pricing, availability, and sourcing options, including in-stock, inter-branch, and emergency orders
Drive parts sales by proactively recommending related items, alternatives, and solutions to meet customer needs
Process invoices and collect payment accurately and efficiently
Manage returns, cores, and warranty claims in accordance with company and vendor requirements, ensuring proper documentation and recovery of credits
Maintain organized and accurate inventory through proper binning, stocking, and housekeeping standards
Support parts inventory control by identifying discrepancies, shortages, and slow-moving or obsolete parts
Maintain a clean, organized, and customer-ready counter and retail display area
Participate in ongoing training to build product knowledge and stay current on supplier offerings
Support promotional efforts and customer outreach to drive parts sales and customer retention
Represent the company in a professional and customer-focused manner at all times