Parts Counterperson

Arrow Ford • Abilene, TX

2d • Onsite

About The Position

Arrow Ford is seeking detail-oriented and motivated individuals to join our growing Parts Department as Parts Counter Sales Associates. In this role, you will be crucial in supporting both our internal service team and external customers by efficiently and accurately fulfilling their parts needs. This position requires a strong customer service focus and the ability to manage parts operations effectively.

Requirements

• Prior experience in a parts department or automotive industry is required.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.
• Willing to submit to drug screen and background check.

Nice To Haves

• Former technicians make great parts professionals.

Responsibilities

• Provide exceptional customer service by greeting customers warmly and building strong relationships.
• Accurately and efficiently fulfill parts requests, including locating and ordering parts.
• Offer expert advice on parts selection, recommending compatible parts and highlighting special offers.
• Communicate effectively with customers regarding order status, availability, and pricing.
• Process parts orders accurately and efficiently, including creating quotes and managing inventory.
• Manage incoming and outgoing parts shipments, ensuring timely delivery.
• Maintain a clean and organized work environment.
• Stay informed about new products, technical bulletins, and industry best practices.
• Participate in ongoing training and development opportunities.

Benefits

• Free childcare for employees through the I-CAN Kids program (on-site child recreation program for school aged children, after-school care, full-time childcare on Saturdays, holidays, bad weather days, and during the summer holiday).
• Training & Development programs for sales and service growth.
• Two weeks of paid training for sales consultants with management mentorship.
• Career ladder training program for technicians with in-house Technical Trainer and Ford Motor Company training.
• Employee Assistance Fund.
• Employee activities including an employee picnic, Thanksgiving potluck, Christmas party, and other events.
• Employee Discounts on new Ford vehicles (Ford D-Plan), new Mitsubishi, Ford, and all used vehicles.
• Discounts in the service department, parts department, and at Auto Accessories & More.
• Custom and competitive wage plans.
• Low-deductible health insurance.
• Vision insurance.
• Dental insurance.
• Voluntary insurance options (disability, cancer insurance, etc.).
• 401(k) savings plan with company participation.
• Paid vacation.
• Paid holidays.
• Paid sick leave.
• Closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed