PARTS Counteperson

Thousand Oaks Toyota•Thousand Oaks, CA

2d•Onsite

About The Position

TOYOTA is looking to hire a skilled PARTS Counterperson/Wholesale. This role involves selling products and services, maintaining customer satisfaction, managing showroom inventory, and ensuring the parts department is clean and orderly. The position requires excellent customer service, communication, and problem-solving skills, along with the ability to handle transactions accurately and follow safety procedures.

Requirements

Customer Service Skills: Politeness, confidence, tact, patience and diplomacy while dealing with complex and confidential situations.
Excellent communication skills and the ability to deal effectively across all levels of the business organization are necessary.
Problem solving skills; Ability to maintain a professional and courteous relationship with all members.
Meet deadlines and execute high level of project management and independent decision-making skills.
High school diploma
3+ years related experience.
Analytical and mathematical skills
Logic aptitude
Computer knowledge
Professional verbal and written communication skills
Understanding of principles and practices of the organization, planning, records management and general administration.
Dependability, adaptability and confidentiality are necessary attributes.

Nice To Haves

May be able to work up to the position from an internal position.

Responsibilities

Sells products and/or services to repair the problem and meet the customer's needs.
Maintain customer goodwill by greeting and acknowledging all customers.
Assist in keeping parts department clean and orderly.
Record all sales and/or customer transactions that occur.
Provide service technicians with parts as required.
Controls showroom inventory to ensure maximum sales and customer satisfaction.
Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area.
When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership.
Follow up on shortages and expedite by reporting to Parts Manager.
Should be knowledgeable in merchandising.
Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction.
Must follow all company and common-sense safety practices.
Performs other tasks as required by Parts Manager.