Parts Counterperson

Lilley International•Savages Crossroads, NC

6d•Onsite

About The Position

The Parts Counter Person is responsible for assisting customers in identifying and purchasing the correct parts and supplies. They provide excellent customer service, maintain accurate inventory records, and ensure timely and efficient handling of parts orders.

Requirements

Previous experience in retail, customer service, or parts sales is beneficial.
Strong knowledge of the relevant industry products (e.g., diesel trucks, industrial, machinery parts).
Excellent customer service and communication skills.
Basic computer literacy and familiarity with inventory management or point-of-sale systems.
Organizational skills and attention to detail.
Ability to work in a fast-paced environment and handle multitasking effectively.
Team player with a positive attitude.
Physical ability to lift heavy parts and stand for extended periods.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.
Speaking – Talking to others to convey information effectively.
Dependability – Being reliable, responsible, dependable, and fulfilling obligations.
Attention to Detail – Being careful about detail and thorough in completing tasks.
Cooperation – Being pleasant with others on the job and displaying a cooperative attitude.
Time Management – Managing one’s own time efficiently.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.

Nice To Haves

Technical or Vocational Training: Courses related to automotive, industrial, or mechanical parts can be advantageous.
Basic Computer Skills: Familiarity with inventory management software and point-of-sale systems.
Experience with Industry-Specific Products: For example, diesel truck parts, machinery, or electronic components.
Certified Parts Specialist (CPS)
Forklift Certification

Responsibilities

Assist Customers: Greet and serve customers promptly, providing expert advice on parts and supplies needed.
Identify Parts: Use catalogs, computer software, and technical manuals to locate and identify the correct parts for customers.
Process Orders: Handle sales transactions accurately, including entering orders into the system and collecting payments.
Maintain Inventory: Keep track of parts inventory levels, stock shelves, and notify management of low stock or discrepancies.
Coordinate with Suppliers and Departments: Communicate with vendors and internal departments to ensure timely procurement and delivery of parts.
Provide Customer Support: Answer questions, provide technical assistance, and resolve any issues related to parts.
Maintain Records: Keep accurate records of sales, returns, and inventory transactions.
Ensure Cleanliness and Organization: Maintain a clean, organized, and safe work environment in the parts area.
Promote Sales: Upsell or recommend additional products or services to customers to increase sales.