Parts Counterperson
O'GARA Westlake Village•Thousand Oaks, CA
•Onsite
About The Position
Parts Counterperson will be responsible for assisting customers and technicians in obtaining required parts and supplies while achieving monthly sales targets through encouraging additional parts sales.
Requirements
- High school diploma or the equivalent
- Ability to read and comprehend instructions and information
- One year of experience in an automotive parts department and sales experience
- Work well with the public, sometimes with several customers at a time, and with all personality types
- Solid basic computer skills are a must
- Must be organized, have time management skills and detailed oriented
- Must have a valid driver’s license and be insurable
Nice To Haves
- Volkswagen, Audi, Porsche and or BMW parts department experience preferred
- Experience in shipping and receiving preferred
- Forklift and Hazmat certified a plus
Responsibilities
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
- Pull purchases from stock. If the part is not in stock, determine availability and submit an order if requested by the customer
- Answer phone calls, providing price quotes and other information.
- Assist outside sales representatives with their orders
- Set up orders for daily shipment, delivery, or pick up
- Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required
- Solicit assigned accounts by phone
- Assist service technicians in selecting parts needed for repairs in process
- Order parts not in stock if, after discussion with Shop Foremen, parts are needed and will be used upon receipt or if the customer will return for the required repairs
- Notify the Shop Foreman and the customer that ordered parts have been received
- Ensure that before parts can be charged out, the technician presents a duplicate copy of the repair order and a parts requisition
- Be friendly, professional and efficient when working with all customers, both on the phone and in person
- Provide the same high level of service to the other dealership departments as is given to other customers
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager
- Ensure that all chargeback sales are signed by the customers
- When making tax-exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature are obtained
- Keep front and rear counter areas clean and uncluttered
- Replenish assigned inventory daily. Ensure parts department is in satisfactory condition at all times
- Keep current on new products and product updates
- Participate in all training programs that are made available
- Participate with the Parts Manager in maintaining a Lost Sale Tracking program
- Clean computer terminals and printers daily
- Must be legally and technically able to operate company and customer vehicles
- Must be insurable by company insurance carrier
- Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Benefits
- 100% Employer paid Health, Dental and Vision coverage for Employee
- Paid time off and sick time
- Employee vehicle purchase plans
- Discounts on products and services
- Paid training and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
