Kelley Buick GMC Parts Counterperson

Kelley Automotive Group LLC•Fort Wayne, IN

6d•Onsite

About The Position

Kelley Buick GMC is seeking a Parts Counterperson to join their Parts Department. This role involves selling parts to various customers, including those over the counter, through the service department, via phone, and online. The Parts Counterperson will be responsible for assisting customers, managing special orders, and maintaining a professional and efficient work environment.

Requirements

High School diploma or the equivalent.
Ability to read and comprehend instructions and information.
At least one year of experience in an automotive parts department preferred.
Excellent communication skills.
Computer skills required.
Professional personal appearance.
Valid driver’s license and good driving record required.
Ability to work well with the public, sometimes with several customers at a time.
Must be able to lift/move 25 lbs. consistently and occasionally up to 100 lbs.

Nice To Haves

At least one year of experience in an automotive parts department

Responsibilities

Sell parts to all available customers (over the counter, through the service department, on the phone, on the internet, etc.).
Answer phone calls, providing price quotes and other information.
Keep counter areas clean and uncluttered.
Determine availability of parts not in stock and submit a Special Order if requested by the customer.
Be responsible for the entire Special-Order Process from ordering the part(s), upgrading the order if necessary, and advising the customer when parts have arrived.
Advise Parts Manager when areas of the department are not in satisfactory condition.
Ensure all doors have been locked when closing the Parts Department.
Keep current on new products and product updates.
Participate in all training programs that are made available.
Greet and assist walk-in customers by selecting required parts and accessories from the parts catalog.
Suggest additional parts and accessories if relevant.
Offer specials and answer any questions a customer has about needed parts and accessories.
Advise the customer of parts pricing and charge out parts on parts invoice if sold.
Offer to obtain any parts not in stock for the customer.
Pull purchased parts from stock.
Accept payment from the customer.
Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Verify special-order files weekly and return to vendors, or to stock, those items no longer required by the customer.
Make keys for customers and the Sales Department.
Assist Sales Department employees with pricing and availability information regarding vehicle parts and accessories.
Provide a high level of service to other dealership departments.
Process “Parts Requisitions” from the Service Department.
Charge out parts on repair orders.
Print “Pick Tickets” for the Parts Picker/Puller.
Pick/Pull parts in “emergency” situations or in absence of the Parts Picker/Puller.
Assist Service Management and Service Advisors with pricing and availability information regarding vehicle parts and accessories.
Process parts orders placed online from sources such as OE Connection.
Ensure that all charge sale invoices are signed by the customers.
When making tax-exempt sales, other than to an existing tax-exempt account, ensure that the customer’s full name, address, Tax Exempt or ICC number, and signature is obtained.