Parts Counter

North American Truck & Trailer•Pueblo, CO

23d•Onsite

About The Position

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team. Pueblo Brake is looking to fill a Parts Counter position. Key aspects of a parts counter include: Customer Service: Parts counter personnel interact directly with customers, whether they are individuals seeking parts for personal vehicles or professionals requiring components for commercial purposes. Excellent customer service skills, including effective communication and problem-solving, are essential to assist customers in finding the right parts. Parts Identification: Counter staff need to be knowledgeable about different types of parts, their specifications, and compatibility with various makes and models of vehicles or equipment. They often use parts catalogs, computer systems, and databases to identify and locate the correct parts. Order Processing: When customers request specific parts that are not readily available in stock, parts counter personnel help place orders with suppliers or manufacturers. They track the order's progress and provide customers with updates on delivery times. Inventory Management: Maintaining an organized and up-to-date inventory of parts is crucial to ensure that parts are readily available when needed. Parts counter personnel monitor stock levels, reorder parts as necessary, and manage returns or exchanges. Technical Knowledge: A solid understanding of the products being sold is important, as parts counter staff may need to provide technical advice and guidance to customers who require assistance in selecting the appropriate parts. Problem Resolution: Sometimes customers may encounter challenges while installing or using parts. Parts counter staff may need to assist in troubleshooting issues, providing advice on installation, and ensuring that customers have a positive experience with the parts they purchase. Documentation: Accurate record-keeping is vital for tracking sales, inventory levels, and customer orders. This information helps with restocking, analyzing sales trends, and providing data for financial reporting. Collaboration: Parts counter personnel often collaborate closely with other departments within an organization, such as service departments, sales teams, and management, to ensure a smooth flow of parts and information.

Requirements

Excellent customer service skills, including effective communication and problem-solving.
Knowledgeable about different types of parts, their specifications, and compatibility.
Ability to use parts catalogs, computer systems, and databases.
Solid understanding of the products being sold.
Ability to assist in troubleshooting issues and provide advice on installation.
Accurate record-keeping skills.
Ability to lift up to 100lbs occasionally.
Participate in all available training programs.

Responsibilities

Interact directly with customers to assist them in finding the right parts.
Identify and locate correct parts using parts catalogs, computer systems, and databases.
Place orders with suppliers or manufacturers for parts not in stock and track order progress.
Monitor stock levels, reorder parts as necessary, and manage returns or exchanges.
Provide technical advice and guidance to customers on product selection.
Assist in troubleshooting issues related to part installation or usage.
Maintain accurate records for sales, inventory levels, and customer orders.
Collaborate with other departments such as service, sales, and management.