Parts Counter

Anderson Equipment Company•Mount Hope, WV

5d•$25 - $32

About The Position

The Parts Counter person will be responsible for assisting customers and Anderson branches in fulfilling their specific needs for parts. This will require a thorough understanding of Anderson’s equipment product lines and the parts for each equipment model (make, year, type).

Requirements

High school diploma or equivalent;
Work Experience in Parts position at Heavy Equipment, Auto, Parts dealerships;
Proficiency with computers including preparing looking up inventory parts, preparing tickets for filling orders and shipping;
Demonstrated knowledge of inventory controls, documentation, filling orders, shipping, receiving;
Professional communication skills to promote parts sales to customers and to resolve issues.

Responsibilities

Answering calls or emails to determine customer needs or questions; Researching and determining the correct parts needed; Finding the part in Anderson’s warehouses or other locations such as manufacturers or 3rd parties; Arranging for fulfillment of the order, including tracking partial shipments and fulfillment.
Maintaining accurate records in Anderson’s computer systems for all inventory.
Recommend and sell related items as requested by customer; Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues; Handle customer complaints in a professional and friendly manner.
Coordinate with the Service Department: This is a critical function to ensure technicians have correct parts for work orders.